Engineer was lovely and very honest. He diagnosed the issue really quickly, and was very thorough. It wasn't the news I'd hoped for (just moved into house, was hoping to get a beautiful old gas fire running, but it had been capped many years ago it seems and not anywhere obvious either). He was as gutted as I was as he understood I'd paid a set call out fee, and it took him ten minutes to get to the conclusion. He gave me some honest advice, and clear next steps, and was clearly as frustrated as I was that it was literally a non-starter. He couldn't have been more helpful otherwise though.
Yes it was an expensive way to find out we can't use the fire, yes I wish the previous owners had a left a little note for us, but I'm still glad we got a professional to check it out and if nothing else I know it's safe and that's worth every penny 😊 Thank you!
Response from the owner:Thank you for your wonderful review, Donna! We're glad to hear that our engineer provided you with honest and thorough service, despite the disappointing news about your gas fire. Ensuring your safety is our top priority, and we're glad you feel reassured after the inspection. Your understanding and kind words are truly appreciated. If you need any further assistance or have questions in the future, please don't hesitate to reach out!