Everything about our new boiler installation was as smooth as possible. Jason was our assigned engineer; arrived promptly, was friendly and professional, explained everything to me (our pipework had been boxed in trickle so he wanted to set our expectations about what he could put back), he was efficient, cleaned up and we had a great chat.
He went through the information pack, explained how to use the boiler and thermostat and the importance of servicing every year to ensure the warranty was in tact.
Superb job.
Response from the owner:Thank you, Nikki, for your wonderful review. We’re delighted Jason arrived promptly and provided a friendly, professional installation while clearly explaining the pipework limitations and what could be put back. I’ll pass your praise on to Jason — it’s great to hear he left everything clean and took the time to go through the boiler, thermostat, and the importance of annual servicing to keep the warranty valid. We appreciate your feedback and are glad you’re happy with the new boiler.