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The majority of the repairs we conduct are completed in just one visit. However, there are some boiler repairs that require additional care – be it spare parts or more difficult problems to fix. You’ll be kept in the know at each part of the process, with any spare parts listed in a quote for you. Every step of our repair process is transparent and simple to save you hassle.
We charge a call-out fee of £60 plus VAT when an engineer visits your home. This fee is to cover the time of the visit (up to 30 minutes) and a full diagnosis of your boiler problem. This fee also covers any repairs that fall within this 30-minute window, provided no extra parts are required.
This depends entirely on the problem your boiler is having. During our diagnosis process, the engineer called to your house will be give you their expert opinion on the most cost-effective way to move forward. If we think a replacement boiler is the right choice for you, we’ll provide you with a no obligation quote for a replacement boiler.