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Usually we can attend within 24 hours for our diagnostics visit, Most repairs are completed during our first visit, however some may require spare parts and a return visit. You'll always be provided with a quote to install spare parts and if a second visit's required we’ll email you details of the work we're planning to complete and any costs. Completely transparent and easy, just the way it should be.
There will be a fixed price charge of £60+VAT to customers for an expert engineer to be called out. This fee covers a visit for up to a 30minutes from our qualified gas engineer, full diagnostics of the issue(s). It also covers repair of the issue(s) if they fall within the 30 minute appointment and no parts are required.
Sometimes it makes more financial sense to replace your boiler. If we deem your boiler beyond economic repair during the diagnosis, we'll provide you with a no obligation quote to get a replacement boiler with us.
